8 Confessions Of A Former Verizon sales person | A former Verizon sales person, let’s call him Steve, had written to us recently providing insider advice to all the Consumerist visitors.
We had been excited because by understanding how the sales team at Verizon are paid, customers could possibly get a benefit whenever haggling more than a phone that is new. Exactly Exactly Just What? Haggling!? More than a phone!? Yes, also it can be done by you. Verizon Steve confesses all he understands, through the easy to the sublime…:
• Never obtain a contract that is 2-year. “The only benefit up to a 2 year agreement is a $50 cost cost savings on the phone. Its perhaps maybe not worth every penny. Use the $50 to get an one year you’ll be able to update to a brand new phone every 10 months.”
• Verizon reps get a small fortune from brand brand new lines and particular add-ons and text packages, benefit from this. They won’t let a customer that is new out of the door. “Play hardball, they’re going to do just about anything to obtain the brand new lines. VZW makes $ from the ongoing solution, perhaps perhaps not the phones. Inform them you don’t want to mail into the rebate. There does come point of diminishing comes back. For instance, in the event that you wandered in and desired a $39 plan and a free treo 700, perhaps perhaps maybe not gonna happen. But i’ve distributed nearly every non-PDA phone into the store for the right deal. Also let them know you will purchase the add-ons, and text package. Believe me right here, they are 2 associated with biggest metrics for the reps. Get back the add-ons the day that is next phone customer service to cancel your text package.”
• Mention the lost or stolen system to obtain 25% off a brand new phone, even though you’re under contract. Who’s to express you didn’t lose it?
• If you’re on an interest rate plan of $59.99 or maybe more, you could get “a brand new phone (and brand new agreement) for the low price after 12 months.”
• Insurance is a rip-off. It costs excessively and has now a $50 deductible.
• Tell them you’ll sign up for the Unlimited Data Arrange along with your Treo. “Speaking of Treos, frequently they feature a supplementary $100 off in the event that you have the Unlimited data plan. Have it.. Save $100 and cancel it the overnight if you don’t want to buy. The leverage let me reveal amazing additionally because that high end information package matters as a fresh activation in a roundabout way for the rep. None associated with the information packages are contractual. I take advantage of to share with the clients this to save them $.”
• Reps don’t get because money that is much you’re nevertheless in an agreement. The store reps won’t be as motivated to help you if you upgrade on the phone with Verizon.
• request a commitment credit in the phone before you go to the shop. “One solution to work the device then go into the retail store and use your New Every 2. The two credits can’t be combined and that is the only way to get both if you have New Every 2 and are out of contract is to call customer care, have them put you back into contract, but ask for a loyalty credit (up to $60 off your next months bill. I’ve never seen this not work, that you already got a credit, but the system are not that informative and I have never seen that happen although they could technically say. Just be sure you know the agreement guidelines for VZW in a state, and also make certain pay a visit to the shop with time to cancel the brand new agreement in situation you cant utilize the NE2.”
Benefit Cingular, Verizon, Sprint or T-Mobile and desire to confess? Write to us at tips at consumerist dot com.—MEGHANN MARCO (Photo:cmorran123)
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Editor’s Note: This article initially appeared on Consumerist.